Service Coordinator

  • Job Tracking ID: 512242-842458
  • Job Location: Phoenix/AZ, AZ
  • Job Level: Mid Career (2+ years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: January 20, 2023
  • Years of Experience: 2 - 5 Years
  • Starting Date: ASAP

Invite a friend
facebook LinkedIn Twitter Email

Job Description:

General Position Summary:

Serve as a primary contact with new and existing partner organizations on American Indian reservations. Responsible for recruitment, eligibility, service match, inventory selections to support partner organizations, determines needs and makes decisions around what is distributed, and partner retention. The Coordinator travels to the communities served to identify potential partners, assess need/opportunity and establish a relationship between PWNA and the Partner. The Coordinator will process requests, ensure allocations are reflected accurately in Acumatica (accounting system) and meets overall program objectives, guidelines and selection criteria for our partners. This position is also responsible for the coordination and management of some seasonal special projects.


Essential Functions:

  • Knowledgeable of PWNA services, selection criteria and guidelines.
  • Knowledgeable of the service area, community needs, community strengths and reservation service structure, informed of changes
  • Develop an outreach strategy for assigned areas of focus
  • Process new referrals of program partners to work with
  • Match partner organizations with the most appropriate service
  • Fully educate partner organizations on the benefits and requirements of working with PWNA
  • Listen to partners and interact with all program personnel with dignity, respect and a high degree of cultural awareness
  • Retain and motivate partners while recognizing and addressing their needs and concerns
  • Process partner requests
  • Select inventory that will support the programs of the partner organizations
  • Communicate effectively with warehouse personnel regarding orders and inventory issues
  • Communicate regularly with partner organizations regarding the status of their requests and deliveries
  • Regularly review inventory to know what is available to partner organizations
  • Make monthly calls or other outreach methods to partners who have become inactive in order to understand why they no longer work with PWNA and make them active if appropriate
  • Keep the outreach strategy for areas of focus on track
  • Make routine site visits to partner agencies to build relationship and provide ongoing training on PWNA services.
  • Manage all aspects of assigned special projects.
  • Gather community profile information.
  • Do presentations at workshops, district meetings, and gatherings.
  • Document all communication with partners using customer service software
  • Record all relevant information related to better serving the partner on the Partner Profile page in the ERP system.


Secondary Functions


  • Knowledgeable of warehouse inventory
  • Produce travel plans and reports
  • Continuous improvement in addressing current processes and procedures
  • Actively participate in staff and planning meetings
  • Weekly tracking of program partner contacts and new program partner sign-ups
  • Keep desktop procedures up-to-date.


Work Conditions:

  • Hours Monday- Thursday 6:00-4:30 (30min. lunch)
  • Overtime may be required
  • Travel - 10% to 20% 
  • Acts independently within generally prescribed guidelines

Experience and Skills:

Education/Experience Required


  • Strong customer service skills, including effective communication skills, verbal and written
  • High school diploma required, Associates degree preferred
  • Experience with computers, strong skills in the Microsoft Office Suite
  • Valid driver’s license

Work Conditions:

  • Hours Monday-Thursday 6:00-4:30 (30 min. lunch)
  • Overtime may be required
  • Travel required, 10-20%
  • Deals with moderately complex situations
  • Acts independently within generally prescribed guidelines


Job Skills:

  • Excellent communication skills: oral, written and computer
  • Strong presentation and public speaking
  • Able to teach procedures
  • Excellent technical computer skills 
  • Knowledge of reservation service structure

Administrative Functions include:

  • Report taking and submission
  • Meeting scheduled deadlines
  • Knowledge of allocating resources